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"so in my opinion extremely poor customer service to go with an extremely poor product"

"really disappointed"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"the chain is rubbish though and utterly useless"

"i spent hours contacting the support resetting and re configuring the system"

"night vis absolutely rubbish"

"don't waste your money on this crap"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"activity zones quite simply don't work notifications are very temperamental"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"i have 6 useless cameras"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"the only issue that i envisage might be a problem is the delay before recording starts"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"it simply doesn't work"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"i have had my camera's for over 3xyears now but 2 have failed"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"can’t find fault with arlo system"

"also hard to justify the very expensive subscription plans given the poor service"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"but can't ignore video!"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"absolute rubbish"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"another problem is their support service is terrible"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"they have an online form to "email" them that does not work"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"one just stopped working but it was outside 24 7 and in all weathers"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"oh and its really expensive"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"only issue the reaction time if the cameras is not very good"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"there are lots of options now so my advice is really think about your needs before buying"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"motion sensor is less sensitive"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"replacement for old camera that didn’t work"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"very frustrating"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"

"very disappointing entry level device"

"really disappointed"

"glitchy and very temperamental"

"absolutely rubbish detects people walking past on the street doesn't detect anything on the drive worst money ever spent"

"this is not made clear in the amazon listing and is extremely poor practice"

"sorry it's utterly useless and unfit for its intended purpose"

"i was a little dubious selecting the ring doorbell there were a few negative reviews and it is an expensive product to invest in but on balance it provided the capability i was looking for"

"don’t waste your money it’s cost me over £250 inc chimes and it doesn’t even work"

"it’s a bit more expensive than we would normally pay but this is pure control with cloud memory so even if it gets nicked no one else can wipe the memory!"

"i cannot fault them for trying to help them"

"other negative points: when people ring the app is slow to open and activate the feed meaning we often don't even use the audio video and simply go open the door as otherwise people might think no one is there and leave the wifi connection is not great possibly due to our own circumstances and it seems it's caused us to miss a delivery once already it's a shame one can't use one's own network storage to store the videos and have to pay amazon a subscription to do so"

"waste of money"

"i have spent hours trying to set this up"

"when mounted outside the front door this drops to 72 to 75 and the device losses connection"

"50 per month or basically its useless also having no chime indoors is pointless and annoying luckily for another £30 you can buy a chime so again more money!"

"what a frustrating mess"

"the moment you move away with your phone it loses internet connection and turns grey so it’s really frustrating"

"a reboot only fixes the problem – temporarily – and after an hour it's back to a poor connection again"

"the moment you move away with your phone it loses internet connection and turns grey so it’s really frustrating"

"another interesting point to add is that most delivery drivers amazon strangely being the worst culprits here simply will do anything other than ring the doorbell!"

"overall my biggest disappointment is it doesn't ring unless connected to your actual doorbell or through the app on your phone"

"set up was relatively easy but stability on my mesh system was problematic even on my fibre high speed network such that it kept reporting a poor internet connection"

"and may be for the price you would expect to not get condensation delayed missed recordings or blurred voice"

"i would still say it is good security deterrent but remember this comes with a subscription charging model to view and playback the recordings"

"like no wiring needed"

"it's not perfect and i still can't get it to work correctly with my firestick but it's far better than the first one which clearly must have been faulty"

"at first i must admit i turned into a noisy neighbour and every alert i was checking out what was going on but after a while the notifications got annoying as the camera picked up and sent notifications when there was anything moving on our road"

"the cheap screw system has already snapped because the screw got stuck and had to almost yank it out"

"recently i suffered vandalism to my car parked in the drive so thought to cover this with an external camera and decided on a ring doorbell video system"

"by the far the most useless doorbell system and the most useless customer service who 3 weeks later have still not come back to me and this ring is owned by the so called good customer service company amazon"

"it doesn't work very well even at 6 feet from the router there is constant pixelation freezing of the video sound is utter crap motion detection is a myth doesn't respond to people standing right in front of it and waving madly"

"but in my experience connection quality has been considerably worse compared to the ring 2"

"because every time someone rings their doorbell the entire neighbourhood gets alerted to it"

"then absolutely endless false detections to a point where i wanted to turn off the notifications"

"** this should have been a great review apart from it's pretty useless unless you pay £2"

"the battery has partial charge and needs a few hours to reach 100% but it was easy to install into the doorbell and after a three weeks it’s charge is 55%"

"a complete nightmare from beginning to end"

"phoned ring who said it was working from their point of view so was an alexa issue not theirs even though it's now advertised as "works with alexa""

"even though close to router i get weak signal reported"

"sadly it was utter rubbish"

"update: after posting this review i was contacted by ring who have asked if they can work at resolving the issues initially by replacing the unit and then working through further issues if any remaining"

"i was up and awake not being lazy just was dying to try it"

"if it was a delivery the guy would sometimes even be driving away by the time i got downstairs if he didn’t leave parcel on the doorstep"

"having seen a number of poor reviews for previous incarnations and even worse for the copycat products i knew ring would be the first to optimise this product as they really did bring the doorbell to the market"

"it instantly picks up motion and you can customise it so it only picks up human detection to avoid unnecessary alerts with cars passing"

"i actually use super strength double sided tape on the bracket to prevent drill holes ruining my door"

"in honesty they are lacking features unreliable and full of flaws"

"unless you plan to have your doorbell sitting on top of your wifi router probably not and even more so if you don’t have the fastest most expensive broadband available shame really as it really did tick all the boxes upon researching"

"i invested a lot in a ring system at my previous house but i ended up getting rid of most of it and leaving the rest for the new owner"

"i just hope that the alexa skill developers get the other problems ironed out"

"it did not connect to the internet and or the bb had to return it and get my money back awful product and it is a shame that i had to even give it one star"

"once a month turn off your home internet at the router by taking the power lead out and leave it for a minute before plugging back in solves most problems"

"but then there were problems pretty much from the off"

"a fixing template makes it easy to drill the holes into the wall and ring provide a handy spirit level so you can get the doorbell level"

"i have been very impressed with how easy it is to set up and use even though currently we have all been social distancing i have found it useful with many delivery companies leaving parcels outside as i have had parcels stolen so this will help me if i have anything left when im out at work to shopping and can keep an eye on them or if the worst happens and they are stolen i have proof to show police"

"one has the full configuration and live viewing capabilities the other is the rapid ring app which is fast loading video of the camera view"

"additionally compared with the quality of my reolink cameras the ring was very poorly defined with what i can only describe as blobs of movement"

"i could not get support due to that nobody available during pandemic"

"having seen a number of poor reviews for previous incarnations and even worse for the copycat products i knew ring would be the first to optimise this product as they really did bring the doorbell to the market"

"i found the full volume on the pro chime is far too tinny so have now added in a 2nd standard chime for upstairs"

"connection weak and i have 200mb as well as 20upload speeds!"

"i feel that i have been taking in by advertising for an expensive doorbell and the thought of paying two monthly fees is unattractive"

"the delivery is less than useless"

"wait and get the arlo video doorbell i'm returning mine"

"an alert pops up on your phone and you know right away someone is snooping around or just delivering mail!"

"the postman walking up your driveway but only in black and white and really poor quality"

"it’s a bit more expensive than we would normally pay but this is pure control with cloud memory so even if it gets nicked no one else can wipe the memory!"

"like if there is bush in front of the house and gets windy you need to change the accuracy or the coverage area"

"absolutely rubbish detects people walking past on the street doesn't detect anything on the drive worst money ever spent"

"two sets of fixing screws and raw plugs are provided and two covers for the doorbell are included one silver and one black"

"i had a slight issue with wifi signal which kept saying weak poor signal"

"not sure if it is good maybe this camera needs to have weight detection and send messages only for heavy move like for the person move only"

"i had a slight issue with wifi signal which kept saying weak poor signal"

"to date only one of them remains working"

"amazon using their own platform to force feed you their ringing alexa soup"

"make sure the battery is fully charged before setup other reviewers have been unfair to mention this as a negative"

"it doesn't work very well even at 6 feet from the router there is constant pixelation freezing of the video sound is utter crap motion detection is a myth doesn't respond to people standing right in front of it and waving madly"

"50 per month or basically its useless also having no chime indoors is pointless and annoying luckily for another £30 you can buy a chime so again more money!"

"the ring video 3 is a great video doorbell but is lacking in several areas "

"what is unclear at the moment is whether the transformer is the issue or not?"

"the app constantly tells me the ring 3 has a "poor wifi connection""

"no excuse for this no justifiable reason whatsoever just a greed driven lack of moral compass"

"however after a month it stops working unless you cough up for a monthly subscription not a fact that is widely stated by ring of course in case you don't buy into their fraudulent business model"

"faulty device something fundamentally wrong"

"even though i was logged on the website as i purchased the discount wasn’t forthcoming"

"we were hoping to use the motion detection only for cases where people loiter around our gate or try to tamper with the camera but unfortunately even on the lowest setting the motion detection triggers every few minutes when pedestrians walk past the gate and doorbell"

"the one thing that was frustrating was waiting for the battery to charge it’s first charge i was just desperate to try it out and i was very impatient ha"

"everything was set up correctly but it proved unreliable from the start"

"with the view from the front door being split into 4 sections on the app i am able to reduce the notifications so that the cars turning at the cut de sac in view of my door aren't triggering my doorbell"

"again the chime stopped missing calls on it"

"with rssi at 62 this is borderline acceptable"

"the motion section is also quite slow"

"if it's not reliable it's no good"

"bought this and found that it did not work"

"i had to pay someone to screw it into the door for me because i’m a woman and i’m not into dyi but he didn’t seem to care"

"likes see who's at the door dislikes no one rings the door bell because its a camera too many false alerts 50 50 if it will loads up when its needed when you get alert the person at your door have gone before it loads up on your phone"

"the main problem is its demand for a strong wi fi signal"

"when mounted a button press either doesn't register or takes around 30 seconds to ring the chime by which time the caller has left"

"the battery life is very short if you use the video why wouldn't you?"

"forget it you will be lucky to get a month and half out of it before it needs charging so save yourself the hassle and buy a spare as it takes up to 8 hours to charge when dead leaving your doorbell useless"

"there is a screwdriver drill head and all the screws included in the box"

"give in the ring a one star review because you have a problem with your alexa is a little bit cynical"

"it didn't work well with the alexa skill had to delete and reinstall twice then it would work for a while then stop responding"

"faulty device something fundamentally wrong"

"give in the ring a one star review because you have a problem with your alexa is a little bit cynical"

"another interesting point to add is that most delivery drivers amazon strangely being the worst culprits here simply will do anything other than ring the doorbell!"

"this can only be caused by the house walls blocking the signal"

"all necessary screws and fixing plugs are included along with a hardwiring kit if you wish to wire the unit to a mains supply as opposed to the unit running on its rechargeable battery"

"from searching the internet it would appear that there are others with a similar issue"

"sent email detailing my problem and am yet to receive a reply"

"and may be for the price you would expect to not get condensation delayed missed recordings or blurred voice"

"as i don’t want to drain the battery i do not use hdr"

"then just died"

"the one thing that was frustrating was waiting for the battery to charge it’s first charge i was just desperate to try it out and i was very impatient ha"

"i now have six holes in the wall after moving it's location 3 times to get it to work before giving up"

"when it doesn’t work it’s such a letdown as we have spent close to £300 on it know what with the show and further chimes"

"however when i click on the icon the app opens for a fraction of a second then it closes"

"the delay was usually much worse if i was away from home"

"it rings through within seconds but for the picture video to come through can take 5 10 seconds and when it does it just freezes"

"i can't even justify the cost as a doorbell because the notifications are so delayed people are gone by the the u get it"

"i never miss the postman or any parcel deliveries especially when i’m out i can see hear and speak to whoever is at the door without having the constant worry of missing them"

"given we've had to disable motion detection we won't bother with this it's just not worth it"

"other negative points: when people ring the app is slow to open and activate the feed meaning we often don't even use the audio video and simply go open the door as otherwise people might think no one is there and leave the wifi connection is not great possibly due to our own circumstances and it seems it's caused us to miss a delivery once already it's a shame one can't use one's own network storage to store the videos and have to pay amazon a subscription to do so"

"given we've had to disable motion detection we won't bother with this it's just not worth it"

"which it does if i want to no someone broke into my house 3 hours ago i explained this to 2 different agents and they both seemed to think it was acceptable and all working as well as can be expected for a £200 doorbell!"

"support is terrible"

"the only big downside for me and why this isn't a five star review is the lack of editable motion zones"

"i can't even justify the cost as a doorbell because the notifications are so delayed people are gone by the the u get it"

"50 for the basic package but for some people this may still be more than they had anticipated having to spend continuously"

"really disappointed as i had high hopes should have researched more!"

"it works absolutely brilliantly sadly it only just about works and is constantly on the verge between poor and good wifi reception"

"i can go out the door press it and walk back inside through lounge and dining room out back door until finally i get the doorbell notification on my phone"

"i was a little dubious selecting the ring doorbell there were a few negative reviews and it is an expensive product to invest in but on balance it provided the capability i was looking for"

"from pairing to the router then pairing the bell to the chime just kept on failing"

"a word of caution though the battery in the doorbell will take several hours to charge so please do not expect to have it unwrapped and installed in 15 minutes allow sufficient time to charge the battery first and then it should be about 15 mins to install"

"the quality of the camera is extremely poor and the sound is also poor"

"one more thing to mention is the delay from pressing the button to your phone alerting you is a good few seconds so by the time you get your phone out and open the app the person as been waiting a while and most probably left "

"its a hardwired setup without the need for the battery pack yet it fails regardless"

"as their phones are offline due to lockdown"

"never miss a delivery even if you are miles away"

"however the facebook tv portal which we bought for lockdown video calling has alexa built in and when asked she will ‘show the front door’ view as in the attached photo on the tv which could be quite handy"

"i was sure and hoped it would pick up a very good view when i returned from an appointment yesterday and had to approach the door to unlock it but still nothing"

"i now have six holes in the wall after moving it's location 3 times to get it to work before giving up"

"it would take me hours to detail all the times it just didn't work"

"the drawback i found quite irritating is the live view constantly had a delay to playback and when the doorbell is pressed there a slight delay to reach the signal to the phone"

"i bought 2 ring devices for different entry points and it is only when the trial is over that you truly see what you have bought"

"so i contacted ring support again 2 more times before getting any joy"

"after a lot of trial and error and the addition of a very carefully positioned chime pro booster using the more resilient 2"

"don't bother about buying one save your money and just buy a wireless one"

"all set up quickly due to the fact i didn't have to drill new holes as the ring 3 fitted perfectly onto the 3rd party angle wedge kit i had from the ring 1"

"so i got the wifi booster no difference still didn’t load"

"these products are designed to fail"

"in honesty they are lacking features unreliable and full of flaws"

"the drawback i found quite irritating is the live view constantly had a delay to playback and when the doorbell is pressed there a slight delay to reach the signal to the phone"

"likes see who's at the door dislikes no one rings the door bell because its a camera too many false alerts 50 50 if it will loads up when its needed when you get alert the person at your door have gone before it loads up on your phone"

"some day after a colder night when the sum came up and shining on the cam there were some condensation like fog on the side of the recordings"

"all set up quickly due to the fact i didn't have to drill new holes as the ring 3 fitted perfectly onto the 3rd party angle wedge kit i had from the ring 1"

"there are no error messages to enable me to see why it wont work"

"he gave up on me while i was talking to him and pretended that he cannot hear me anymore and cut the call leaving me struggling with it"

"so no excuses ring"

"i’ve recently bought it but i’ve had problems with it ever since"

"it would appear and they are able to track the battery performance remotely that my battery is charging but because i had my motion settings set quite high and there was a lot of motion going on that this can still drain the battery quicker than it can charge"

"subjectively i feel like the motion alerts have gotten worse"

"i bought 2 ring devices for different entry points and it is only when the trial is over that you truly see what you have bought"

"do not buy this device!"

"unless you plan to have your doorbell sitting on top of your wifi router probably not and even more so if you don’t have the fastest most expensive broadband available shame really as it really did tick all the boxes upon researching"

"i wish i had never seen it!"

"if you have a poor level the bell will not work"

"the problem is that the device has very bad wifi sensitivity"

"it feels a bit like you might miss the person it’s that slow and i’m on iphone xs"

"it’s crap i’ve had 2 now of the ring doorbell3 and it will not motion detect"

"for us the “ding dong” from the chime is loud enough"

"this results in the battery draining very fast ring asked us to recharge after only 17 days and we've therefore had to disable the motion detection altogether"

"it’s a bit more expensive than we would normally pay but this is pure control with cloud memory so even if it gets nicked no one else can wipe the memory!"

"no excuse for this no justifiable reason whatsoever just a greed driven lack of moral compass"

"it fits in the same holes that are drilled for the 2 and works the same way"

"also if you haven't already noticed this new model doorbell 3 has replaced and hidden all the older cheaper doorbells too!"

"i had to pay someone to screw it into the door for me because i’m a woman and i’m not into dyi but he didn’t seem to care"

"the installation manual not too detailed but still can follow it"

"the phone support is very poor and when they realise they can’t help you they pretend they can’t hear you anymore and they cut the call"

"overall another great product from ring but not worth paying the extra between 2 and 3+ unless you're having wifi issues"

"so if you try to talk live to someone ringing the bell there’s no chance because of the long delay"

"no notification from my phone or alexa no bell ringing nothing and there he was stood at the front door"

"i have been very impressed with how easy it is to set up and use even though currently we have all been social distancing i have found it useful with many delivery companies leaving parcels outside as i have had parcels stolen so this will help me if i have anything left when im out at work to shopping and can keep an eye on them or if the worst happens and they are stolen i have proof to show police"

"there is very little lag when someone presses the doorbell to me receiving the notification on my alexa which by the way works perfectly for me!"

"i'm not really sure what the intention of this is"

"however the review is still mainly in it's original form with updates so that if anyone has any of the issues that i've had be aware it could just be a faulty unit that a replacement could solve"

"having seen a number of poor reviews for previous incarnations and even worse for the copycat products i knew ring would be the first to optimise this product as they really did bring the doorbell to the market"

"the final straw was when i received a phone call from the driver delivering my takeaway saying he was outside and that no one was home"

"it’s not a standard screw but ring provide a tool to install it"

"the ring doorbell 3 pro is a huge step up"

"however ring doorbell 1 2nd gen didn't work"

"for us the “ding dong” from the chime is loud enough"

"so even if i was at home i often wouldn’t know there was someone at the door until it was too late"

"no motion or warning whatsoever while i got in the house so i got really upset as it could have easily been a thief or anyone else for a matter of fact"

"the drawback i found quite irritating is the live view constantly had a delay to playback and when the doorbell is pressed there a slight delay to reach the signal to the phone"

"however not every chime is compatible"

"then no sound from outside when testing with my wife who must have looked like an idiot to onlooking neighbours repeatedly talking to the wall and then waving to confirm she could hear me"

"i feel that i have been taking in by advertising for an expensive doorbell and the thought of paying two monthly fees is unattractive"

"the pre roll really is a gimmick though and not what i expected"

"notifications stopped got it all working again for my neighbour to pop round and be stood on the door step for about 5 mins whilst i was none the wiser"

"i thought £180 was expensive and didn't realise i had to spend more money on top maybe my fault for not reading everything fully but the £2"

"now onto the app this is where i feel it’s a not very user friendly"

"having it wired gives you the convenience to never having to remove the battery and charge it through the usb cable"

"don’t waste your money it’s cost me over £250 inc chimes and it doesn’t even work"